iPhone 4 Update
06.22.10 - 01:32pm
We’re as wicked excited as you are for the new iPhone 4 to come out! Our cases will be available in retail stores, such as AT&T and Best Buy tomorrow, June 23rd, for the iPhone 4 launch. They will be available on our Web site by mid-July. We have some incredible, exciting new designs for the new iPhone 4! Just you wait children – you won’t be disappointed!
I picked up one of the iPhone 4 Luxe cases (Luxe Lean, I think?) at Best Buy today, and you’re right, I’m not disappointed! Now if only it was available in Grape to match my Kindle Luxe case!
Oh, I’m so glad you like it! The Luxe case in Grape is exclusively available at AT&T stores, so if you’d like one to match your Kindle case, I’d check them out.
Any chance Bestbuy in Logan will have anymore of the Luxe Lean Iron, anytime soon?
It’s actually up to Best Buy when they order more of our products. You’d have to check with them.
I purchased your Lime colored case at a BestBuy for my iPhone 4 and wish there were other colors available. When will I be able to buy online as I live in a remote area? I love your case design, especially the bottom cutout, as I can use your case with all my aftermarket products, something I can’t do using the Apple Bumper and other cases on the market. Good Job.
Thanks! We’re glad you like it! More colors will be available in mid-July.
Will you be shipping to Europe?
Yes, we certainly will!
How about an iPhone 4 Luxe case in black and only black. Some of us have jobs where you don’t want to walk around with a metallic red or blue phone case.
Where are the iPhone 4 cases on the website?
I recently bought a luxe case for my iphone4, but can’t find out how to register it.. The site for restoration was for your headphones. By the way this is my third case I have gotten from you guys I really like them.
We will have the iPhone 4 Luxe case in black on black. It should be available on our Web site in a few weeks!
They won’t be available until mid-July. Just a few more weeks!
Thank you for wanting to register your case! We’re so sorry – we had a glitch with our Web site. The regular link will be fixed by tomorrow. But for now, please follow this link to register!
Please… Sell all your stuff on your website.. It is INSANE having to drive around to AT&T and Best Buy stores..
iFrogz cases have always rocked.. but c’mon!!
I picked up a Luxe case from Best Buy, but the fit is so tight, it tore the edges of my InvisibleShield away from the screen and bubbled it significantly. Luxe case and InvisibleShield do NOT play nice.
While very satisfied with my ifrogz Luxe Original case in regard to appearance, bulk and feel (love the soft-touch finish), there is a problem with the iPhone 4 LED flash. My case top is purple (grape) and the combination of the color and reflective finish on the edge of the camera lens/LED flash opening produces a purple flare on images illuminated by the flash. Likely a larger opening for the lens and LED along with a non-reflective, black treatment around the edge would solve the flash issue. Hopefully you will find a solution. Until then, it’s either take the iPhone 4 out of the ifrogz case when using flash or get a different case.
Don’t worry, we will be selling it mid-July. We have orders to fulfill with AT&T and Best Buy. As soon we keep our promises to them, we will have all of our products available on our Web site.
The case is actually not the problem, it’s the screen protectors. Like everyone else, we didn’t get to try our fit of screen protectors until the day the iPhone 4 came out. New screen protectors that fit will be available very soon. In the meantime, our customer service department is offering a gift code for our Web site, so they can be shipped to you when we have the problem remedied. Please contact them at 1-877-443-7641. Thanks!
We have actually made our flash hole larger! Please contact our customer service department to receive a replacement case: 1-877-443-7641.
I just bought a black Luxe original case for my iPone 4 (I had one on my 3GS and loved it), but may have to return it because none of my headphones will connect with the case on the phone. It seems the hole for the headphone jack is not big enough, so none of the headphones will click all the way into place. All of them work with the case removed.
We are currently making the hole bigger. Please contact our customer service department at 1-877-443-7641 to receive a new case.
The edges of the case are angled and push the screen protectors up at the very top. I wish the case didnt leave such a big cutout for the volume buttons as it is another area were dust can get behind the phone.
Yes, we are currently working on a new screen protector. Apple doesn’t give us specs or an opportunity for a pre-test, so we manufactured screen protectors on the information we had. We are aware of the problems, and are fixing them! Please contact our customer service department at 1-877-443-7641 to receive a gift card code for when the new screen protectors arrive.
I just came on to check out the scoop in relation to some of the above issues with the my lovely new luxe case for my wonderful new iPhone 4. I am SO PLEASED to learn that replacement cases will be made available as well as shields that fit! I so wanted to keep my luxe. Thanks for being so on top of this, iFrogz–behind your product and taking good care of your customers!
I just purchased a Luxe case last night at Best Buy, and also noticed the flash problem. Good to know we can call to get a replacement! Yay!
However, I did want to point out that the link printed on the inside packaging for the song download is incorrect. It says “frogz.com/downloads” and that takes you to a spammy page! It’s missing the i in front of frogz. Just wanted to alert you guys! Thanks!
Ooo – thanks so much – nobody’s told us!!!
Thanks for the positive feedback!
When will the iphone case be available, and where, in the UK?
How do you remove the luxe lean from the iPhone 4
It’s very easy to get in. But my phone
Won’t come out. I have the lean in pink. Also do you
Have the Luxe Lean in Blue. If so where
To find it?
Thanks!
We’re still fulfilling orders for AT&T and Best Buy, so we’re projecting mid to late July. They will be available on our Web site. Unfortunately, we don’t as yet have any retail contracts in the UK…as yet!
We wanted a nice, tight fit, but it can be difficult to get it off. I usually start at the upper left-hand corner and work the case off around the volume buttons. After that, it’s quite easy to get the rest of it off. And yes, we will have a dark blue and a marine in the Luxe Lean later this month!
I ordered the Luxe Original case based on liking the lean but needing some more protection. I definitely can say there is very little wiggle room with a screen protector (I was able to get it on without bubbling the protector eventually. I bought a black case so haven’t noticed any problem with the flash. My major problem is the thickness of the bottom of the case, it is slightly to bulky to make a proper connection into my car dock. If I remove the bottom half it works of course, but I’d really rather not be doing this every time I need to put the phone into the dock since taking it off and putting it on puts me in a situation of bubbling the screen protector up again. Any recommendations?
Thanks for all the feedback! We love hearing how things are working for our customers. I spoke with our customer service department, and as far as the screen protectors go, you can contact them and have them send you a replacement protector that will fit your phone better when available – please call them at 1-877-443-7641 for that. As far as the dock goes, the Luxe Original case is compatible with most docks, but unfortunately we can’t test them all, so there obviously are some out there that aren’t going to work perfectly. Hopefully the new screen protector will at least solve the bubbling up problem. If you have any other issues, please contact the above-listed number, and someone will be more than happy to assist you!
Is the iPhone4 Luxe Lean case available in Black?
So glad I stumbled onto this thread. I bought a beautiful blue Luxe original immediately after my iP4 purchase. Then– discovered my headphones plug and cassette adapter plug did not fit. And- discovered the screen shield I’d purchased was not compatible with Luxe’s tight fit. And- I want compatibility with my dock. This thread addresses all these questions AND provides a phone number- thank you!
Yes, it will be!
No worries – thanks for the feedback! We love to help!
Mid July, where’s our new case selection????????
I purchased a blue luxe original to hold me off until more colors were available! However like many others, when i take a picture using the flash my image comes out with a blue tint. Will this issue as well as the hole for the headphone jack be addressed?
As you may have noticed from the chatter on this blog, we have had a few issues with our cases. We are still manufacturing like mad to fulfill Best Buy and AT&T orders, but have also had to take some of our mold machines out of production, in order to remold and fix these minor problems. This has put us out of manufacturing at least a fourth of our cases per day. So although we may be a little late in delivering on our goal date, please know that it is because we’re working to give you the absolute BEST fitting cases on the market!
Yes – as stated above, we are fixing these issues as we speak!
I Just bought a pack of Anti-Glare Screen Protectors at Best Buy for my brand-new iPhone 4…
I did not spot ANY installation instructions on the package (missed them if they were there), so using the asymmetric hole pattern for the earpiece I figured out the alignment, but did not experience any ‘cling factor’ or stickiness, so the protector slides up and down and even off).
What did I miss?
I live in NC so naturally Duct tape is an option but not from a aesthetics or utility perspective. What should I try next? Also, the little stickers on the protectors have an aggressive adhesive that doesn’t come off all that easily… is there a trick for that too?
Thanks for letting us know about wanting the instructions on the packaging. I’ll let our packaging design team know. For your other issues, please contact our customer service department at 1-877-443-7641 or e-mail them at support@ifrogz.com.
When are your new screen protectors coming out to fit the Luxe case? Do you have an exact date, and where can I buy them?
We don’t have a date yet – we will announce it when they are available. You will be able to purchase them at Best Buy, AT&T, many other Apple carrier stores, and on our Web site.
I purchased an iron luxe lean case today and the flash problem is so evident that I’m considering returning mine. I called the toll free number that Rebecca provided but the rep told me that I’d have to wait a few weeks for the replacement program to be available on the website and that doesn’t include shipping time. So is it safe to say we’re looking at 1 to 2 months before I can get a replacement? I appreciate that ifrogz has acknowledged this problem but why don’t they just recall the product that’s out in the market already until the problem is resolved. I’m also surprised that people are still very satisfied with this case. Am I the only one that appreciates the flash feature on my IP4?
It seems like a case-by-case basis. Not everyone is having this issue. In fact, we’ve had very few people call in. We’ve also done some extensive testing on it, and it depends on the lighting or the way you hold your phone. In some cases, particularly in this YouTube video, it actually looks better. So no recall for us, but it shouldn’t be two months before you get your new case, unless we run into some major problems developing our case.
I don’t think the average person realizes that the case is interfering with the flash. I will agree the Luxe Lean is great case minus the flash problem. I also respect that you don’t moderate the negative posts on your website. However, I would very much appreciate having a case on my phone that doesn’t require special lighting conditions or holding techniques to take decent pictures. Thank you for your response and I will patiently wait for your replacement program.
I saw a test piece today – it seemed to resolve the problem very well! But it was only a test piece. Hopefully, they’ll be perfected and available soon!
Are you going to have any swerve cases in different colors for iPhone
4 on your site? I’m looking for a pink as I have the green Aqua for my phone.
I bought the iFrogz Antiglare Screen Protector for iPhone 4 (3-Pack)with the iFrogz Luxe case. It does not fit with the case and I noticed that it takes away the retina display the phone. Is there a way I can get my money back or exchange for both items?
Yes, we will have LOTS of different colors!
Yes, we’re working on a new screen protector that fits better. Please contact customer service at 1-877-443-7641.
I have a Luxe case for my iPhone 4 & love it; what I’m looking for now is an armband I can slide my cased iPhone into when I go to the gym. I go 5-6 times a week & don’t want to have to remove it from the iFrogz case. Thank you for any suggestions you might have.
I, personally, think this is the best out right now, because it fits with most cases: . (But that’s just until we make one of our own!)
Looks like the 2nd Generation luxe lean case with the larger cutout for the camera/flash have made it’s way to Best Buy. Purchased two for myself today and returned the old one I had on my phone. Beats waiting for the replacement program. Still loving the cases but I notice that they do tend to scratch somewhat easily. I doubt this would ever happen but if ifrogz could make a stainless steel slim case for the IP4 similar to the luxe lean it would be pretty cool.
Do we have a target date of when iPhone 4 cases with the new flash cutouts are going to be available? I have both a Luxe and Luxe Lean and they both have the flash washout effect. I love the cases otherwise! Also, what other colors do you plan on releasing? Thanks!
Some of the cases are in Best Buy, but we don’t have them at our warehouse for individual customers quite yet. We’ll announce it here and on our Facebook and Twitter when they’re available. And our colors we won’t be announcing until then. I know – the suspense is killing us all!
Just went to best buy and picked up the Luxe case with mirror screen protectors. The protectors don’t work with the case! I took on and off measuring and cutting with xacto knife to make it fit. But now it has a bunch of bubbles, and I ruined one of the 3 in the process of trying.
Where can I get the BLACK Luxe Lean WITH the newer bigger hole for camera and flash? And do the screen protectors fit on the lean?
Come on, mass stock on pink and green at Best Buy? Ill pay good money for black with right sized screen protector. Help me out please! Thanks
Please contact customer service for these issues: 1-877-443-7641. We’ve designed both new screen protectors and a new camera hole, so they should be able to assist you!
I contacted your customer service and they were very helpful and easy to work with. Most companies would never have a blog like this and would shy away from losing any dollars on taking care of customers complications to save money. But in the long run, taking the time to listen to your customers and implement changes, your company will be much more successful in the long run. As fundamental as it sounds, almost no companies out there ever reply back to inquiries or concerns, and don’t take time for input.
I appreciate the fast response and all the help. I was able to source a black Luxe Lean case from a vendor on eBay with the revised larger camera hole. I will be using both cases. Thanks for the help & info! I’m now a very happy customer!
Now we’re blushing! Thank you so much for your kind words – we try to do our best.
Greetings, I bought my green case for my new Iphone 4G at Best Buy in Phoenix on Camelback Road and the “cutout hole” around the flash is to small. When I take pics at night with the flash all of my pics have green halos in them. Other then that I absolutely love the case. Please advise.
thanks, Nick Sharp
Do you have a date for the new colours to be released (and what colours will it be) and will that date be for the Best Buy stores or via the web. I understand that you have more coming ’soon’ but I need to protect my phone asap so without a date I’ll likely have to buy something else. I see from above that you had planned to have them out over a month ago. Thanks
BTW – I’m in Canada so currently have access to black, grey, pink and green.
Thanks
Any idea on a new date that you might be selling the Luxe Lean cases on your site? Great product by the way just looking forward to the Black case.
Yes, as per above posts, we are getting the camera hole issue fixed. Please call customer service at 1-877-443-7641 for a new case!
I was glad to finally get your iphone4 screen protectors at BB–they do work with your case- but why did I have to buy a pack of 3? Do they wear out?
Yes, but also as above, we’ve run into some camera hole issues. They are available at Best Buy and AT&T in several colors and styles. We can’t leak our secrets of new colors and cases, and I’m sorry we don’t have a more specific date! Please be patient while we try to fulfill orders for AT&T and Best Buy, and we’ll make them available as soon as we possibly can!
Hopefully within the next few weeks! I’m sorry that we don’t have a more specific date – there are so many things that factor in – our AT&T and Best Buy orders, shipping, customs, etc.
No, they shouldn’t. We will have them for individual sale on our Web site soon. That’s just how Best Buy ordered them.
Luxe Lean and Luxe Original cases are now available on our Web site! http://www2.ifrogz.com/category/523